Ever lose your luggage while flying? How about having one of your possessions damaged by the airline? That's what happened to a Canadian guy named Dave Carroll who went on tour with his band and flew United Airlines to get to their gigs.
When they arrived, Carroll's $3,500 guitar was broken. After going through the usual channels, he had no luck getting reimbursed for the broken guitar, so he turned to the internet and posted the youtube video below called, "United Broke My Guitar."
In just two days, so many people viewed the video and contacted United that the company's CEO finally contacted him, replaced the guitar, and asked to use the old one for customer service training at United.
3 comments:
HA HA! That's just priceless!
Hey, whatever works. Just a reminder that no matter what industry you're in, customer service is still important. Even us government workers need to remember that the people we work with are paying our salaries.
Well said. So many of my government coworkers could use a one year sentence to restaurant service. My past experience in this has sure helped me keep perspective.
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