Tuesday, March 1, 2016

The Most Common Terms In Tweets to Airlines? Thanks and Profanity

If you were to guess, what do you think the most common words tweeted to airlines over the last holiday season were? Surprisingly, they were "thanks" or "thank you." However, keep in mind that some of those thanks were used ironically.

The Los Angeles Times reports that 1.3 million Twitter messages were recently analyzed to get an idea of the public sentiment when it comes to communicating with airlines. 

The resulting report says the term “thank you” got 101,798 mentions in the analysis, while “delayed, late and canceled” were used 66,831 times. "Lost," as in luggage, appeared 16,272 times and profanity was used in 14,490 tweets.


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About SRTC

SRTC is the federally designated Metropolitan Planning Organization (MPO) for Spokane County. Urbanized areas with populations exceeding 50,000 people are required to have an MPO. SRTC was formed to address the county's transportation planning needs. It provides coordination in planning between the public, cities, small towns, the county, the state, transit providers, and tribes.

SRTC offers services including transportation monitoring, transportation modeling, census information analysis, travel demand forecasting, historical traffic count analysis, geographic information systems, and trip generation rates.